FAQs - Call A Marketer

Your Questions Answered

Learn more about how Call A Marketer works and how we can support your business.

Common Questions

General Questions

Call A Marketer provides flexible, hourly marketing support for small businesses. Whether you need training to learn how to complete marketing tasks yourself or hands-on help to get the job done, we’re here to support your specific needs without requiring long-term commitments.

How does the hourly support model work?

Simply book a session through our online scheduling tool, describe your needs in the pre-call form, and pay for the time you require. During the session, we’ll either train you or assist with the task directly, depending on your preference.

Do I have to sign a contract?

No, we operate on a pay-as-you-go model. There are no long-term contracts or commitments required.

What tools do I need before a session?

Depending on the task, you may need access to specific platforms like your website CMS, social media accounts, or CRM tools. We’ll guide you on what’s needed in advance of your session.

What if I’m unsure of what service I need?

Book a Marketing Strategy Session! This is an ideal starting point to identify your needs and create a clear plan for your business.

Services and Capabilities

What services do you offer?

We cover a wide range of marketing and business support services, including:

• Social media strategy and posting.
• Facebook and Google Ads campaigns.
• Email marketing and newsletters.
• Website management and optimization.
• Workflow automation and CRM setup.
• Training in graphic design, web design, and video editing.
• Branding and logo creation.
• Lead list creation and management.
• Marketing audits and performance reviews.

Can you help with technical issues?

Yes, we provide basic technical support for software tools, hosting, and integrations. For complex IT or hardware issues, we recommend consulting a dedicated IT specialist.

Do you offer done-for-you (DFY) services?

Yes, in addition to training, we also provide DFY services where we complete marketing tasks for you. This can include running ad campaigns, building websites, or automating workflows.

Can you assist with reducing hosting costs?

Absolutely. Many clients overpay for web hosting. We can help you transition to a cost-effective solution and guide you through managing your own hosting.

Can leftover hours from packages be used for other services?

Yes, unused hours from packages can be applied toward any other Call A Marketer service at the standard hourly rate of $50/hour.

Pricing and Payment

How much does a session cost?

Pricing varies based on the complexity of the task and package purchased. Single sessions start at $50/hour. Discounted rates are available for bundles and training programs.

Do you offer discounts?

Yes, we offer discounted rates for:

• Hourly bundles (e.g., 10+ hours).
• Training programs.
• Members of associations we partner with.

What is your refund policy?

Refunds are not provided for completed sessions or missed appointments. If you have concerns about a session, please contact us to discuss a resolution.

What happens if I exceed the hours in my package?

You can purchase additional hours at the same rate as your package during the training. Beyond that, the standard hourly rate will apply.

Booking and Scheduling

How do I book a session?

You can book a session using our online scheduling tool. Once booked, you’ll fill out a form to provide details about your needs and pay to confirm the appointment.

Can I reschedule my session?

Yes, rescheduling is allowed with at least 24 hours’ notice. Late cancellations or missed appointments are non-refundable.

How long are the sessions?

Sessions typically last one hour, but longer sessions can be arranged depending on the task.

Client Expectations

Do you guarantee results?

While we provide expert guidance and support, results depend on factors like market conditions and the client’s implementation of recommendations. We do not guarantee specific outcomes.

What happens if my task isn’t completed in one session?

Many tasks may require multiple sessions. We’ll provide a clear estimate of the time needed during your initial session.

How do I prepare for a session?

Before your session, gather any relevant account logins, materials, or questions. During the booking process, you will fill out a form that explains to us the reason for your booking and what goals you have.

Can I use multiple services during one session?

Yes! We can address multiple topics during a session as long as they fit within the scheduled time and the expert you are working with has the skillsets required for the other services. Additionally, the pricing for these services must align with your current package rate. Prioritize your needs to make the most of the session.